Reference

Our Legal Terms at spingila

spingila operates under a clearly defined legal framework so you always know where you stand — your account data, transaction records, and usage rights are governed by terms…

Account Terms — IndonesiaPrivacy Policy — DANA, OVO, GoPay, QRISJurisdiction: depends on local lawData Retention PolicyCookie & Tracking Notice

Explore the Lobby Read FAQ

How Our Legal Terms Protect You

spingila Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service apply to every account action you take — from opening your account and depositing via DANA or OVO, to withdrawing winnings through GoPay or QRIS. Eligibility and access depend on local law, and we make that boundary explicit rather than burying it

1
in fine print. We retain transaction logs for a minimum of 12 months to resolve any payment disputes you raise. When you use QRIS for a deposit, the legal timestamp of that transaction is recorded on our side within seconds, giving you a verifiable audit trail.
2
Any modification to these terms is communicated to your registered email at least 14 days before taking effect, so you have time to review changes before they apply to your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about your rights under our terms, a data access request, or a dispute about a transaction recorded against your account, our…

ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account

Your account security and personal data are managed under strict internal protocols that align with the legal standards applicable to Indonesia, where local law permits.

Data Handling

We collect only the data required to operate your account — your registered identity, payment method references (DANA, OVO, GoPay, QRIS), and session logs. No data is sold to external advertisers or third-party data brokers.

Cookie Policy

Cookies on spingila are used strictly for session authentication and performance analytics. You can manage cookie preferences via your browser settings. Disabling non-essential cookies does not affect your ability to deposit or withdraw.

Account Security

All account logins are protected by SSL encryption. We offer two-factor authentication via your registered mobile number, and any unusual login attempt triggers an automatic email alert to your address on file.

Data Retention

We retain your account data for 24 months after account closure, as required for financial dispute resolution. After that period, personal identifiers are anonymised unless a legal hold requires longer retention.

Who to Contact

For any data-related request — access, correction, deletion — contact our Data Protection contact through the email address listed in the help centre. We are required to respond within 30 days of a verified request.

Requesting Account Changes

To update your registered name, payment method (switching from OVO to DANA, for example), or contact email, submit a verified request via live chat or email. Identity verification is required before any sensitive field is changed.

Common Questions About Our Legal Terms

The questions below address what our actual account holders ask most when they read through our terms for the first time. If your question is not covered here, our live chat team can walk you through any specific clause during their 24/7 operating hours.

Access and eligibility depend on local law. Our terms are written to reflect that reality, and we advise you to confirm your own legal position before opening an account. We do not misrepresent our legal standing to account holders in Indonesia.

Yes. Submit a data-access request via email or live chat with your verified account details. We acknowledge within 24 hours and deliver a full data export — including transaction history for DANA, OVO, GoPay and QRIS payments — within 7 business days.

We retain financial transaction records for 24 months after account closure. This covers all deposits and withdrawals processed through DANA, OVO, GoPay and QRIS. After that period, personal identifiers are anonymised unless a legal hold is in effect.

We use session cookies for login authentication and anonymous analytics cookies for performance monitoring. You can disable non-essential cookies in your browser settings at any time. Doing so will not block your access to the lobby or your payment methods.

We send an email to your registered address at least 14 days before any material change to our terms takes effect. The notification will include a clear summary of what changed, so you can review the difference and decide whether to continue using your account.

Send a deletion request to our Data Protection contact via the email address in the help centre. After identity verification, we process deletion requests within 30 days. Note that transaction records subject to a legal hold may be retained for the duration of that hold.

We log every QRIS and GoPay transaction with a real-time timestamp. When you raise a dispute through live chat or email, our team retrieves the relevant log within 24 hours and initiates a formal review. You receive written confirmation of the outcome by email.

Our Legal Terms at spingila

Reach Our Legal and Compliance Team

How We Handle Your Data and Account

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Account Changes

Common Questions About Our Legal Terms

01 Does Indonesian law apply to my account with spingila?

02 Can I request a copy of all data spingila holds about me?

03 How long does spingila keep my transaction records after I close my account?

04 What cookies does spingila use and can I turn them off?

05 How will I know if the terms of service change?

06 How do I request that my personal data be deleted?

07 What happens to my account if I report a payment dispute for QRIS or GoPay?

Related Pages